How do I become an SMAC Prestige member?

To be eligible for SMAC Prestige membership, you must be an active SMAC member with a spending of at least P300,000 at The SM Store and other SM Retail Partners within 2 years. Your membership will be upgraded as soon as you reach the spending requirement. You may also be nominated by an SM retail establishment to qualify for the program.

How will I know if I have qualified for SMAC Prestige membership?

You’ll be notified of this membership status promotion via SMS, phone call, or email. For any questions about SMAC Prestige, you may call SMAC Assist through the following numbers:

• Within Metro Manila - 8-833-8888 or 7-944-3888
• Outside Metro Manila - 1-800-10-833-8888 or 1-800-8-944-3888
• Globe - 0917-833-2090
• Smart - 0998-533-8888
• Sun - 0923-833-8888

How do I get my SMAC Prestige Card?

To claim your SMAC Prestige, visit the Customer Service Counter of any branch of The SM Store. Present your SMAC and a valid ID.

What happens to the points I earned using my SMAC?

Your SMAC points will automatically be transferred to your SMAC Prestige Card.

Your SMAC points will automatically be transferred to your SMAC Prestige Card.

Your SMAC Prestige membership will be automatically renewed provided that you maintain the minimum spending requirement of P120,000 per year.

How do I know if I have qualified for Prestige membership renewal?

You will be notified via transaction receipt, text message, telephone call, or email.

Will I be provided a new SMAC Prestige Card when renewed?

Yes, you will be provided with a new SMAC Prestige Card upon renewal.

What do I do if my SMAC Prestige Card gets lost?

To report a lost card and immediately block it, choose from the following options:

1. Call SMAC Assist at any of the following numbers:
   • Within Metro Manila - 8-833-8888 or 7-944-3888
   • Outside Metro Manila - 1-800-10-833-8888 or 1-800-8-944-3888
   • Globe - 0917-833-2090
   • Smart - 0998-533-8888
   • Sun - 0923-833-8888
2. Go to the nearest Customer Service Counter of any The SM Store branch to report the loss and file a request for replacement.

Please note that there is a replacement fee of P80. Remaining points from your lost card will be automatically transferred to your new card.